Terms of Service & SLA

"Bodycorp360" refers to Bodycorp360 (Pty) Ltd, a company registered in South Africa (Registration Number: 2026/269941/07; Tax Number: 9919384199).

"Platform" refers to the Bodycorp360 software-as-a-service application accessible at www.bodycorp360.com.

"Customer" refers to any individual or organisation that registers for and uses the Platform.

"User" refers to any person authorised by a Customer to access the Platform.

"Content" refers to all data, files, documents, and information uploaded to or created within the Platform by a Customer.

By creating an account, clicking "I agree", or using any part of the Platform, you represent that you have read, understood, and agree to these Terms. If you are entering into these Terms on behalf of a legal entity, you represent that you have authority to bind that entity.

We reserve the right to update these Terms at any time. Material changes will be notified via email or in-app notification. Continued use of the Platform after notification constitutes acceptance of the updated Terms.

Access to the Platform is provided on a subscription basis. Current plans and pricing are set out on our website and in the Billing section of the Platform.

• Subscriptions are billed monthly or annually in advance.
• All prices are in South African Rand (ZAR) and exclude VAT unless stated otherwise.
• Payments are processed by Paystack. By subscribing, you also agree to Paystack's Terms of Service.
• Bodycorp360 is not liable for payment processing failures caused by Paystack or your financial institution.
• Annual subscriptions are non-refundable except as required by the Consumer Protection Act 68 of 2008.
• Monthly subscriptions may be cancelled at any time; access continues until the end of the current billing period.

New customers are eligible for a 14-day free trial of the Pro plan. No credit card is required to start a trial. At the end of the trial period, you must subscribe to a paid plan to retain access to your data.

Bodycorp360 reserves the right to modify or terminate the free trial offer at any time without notice. Trial data is retained for 30 days after trial expiry before permanent deletion.

You retain full ownership of all Content you upload or create on the Platform. Bodycorp360 does not claim any intellectual property rights over your Content.

By using the Platform, you grant Bodycorp360 a limited licence to store, process, and display your Content solely for the purpose of providing the Platform services to you.

You are responsible for ensuring that your Content does not violate any applicable laws or third-party rights, and that you have obtained all necessary consents to upload personal information of residents and other third parties in accordance with POPIA.

You agree not to use the Platform to:

• Upload or transmit unlawful, harmful, fraudulent, or malicious content.
• Infringe any third-party intellectual property, privacy, or other rights.
• Attempt to gain unauthorised access to any system or data.
• Reverse-engineer, decompile, or attempt to extract the source code of the Platform.
• Resell, sublicense, or commercially exploit the Platform without written authorisation from Bodycorp360.
• Use automated tools to scrape or extract data from the Platform.

Violation of the Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

7.1 Uptime Target

Bodycorp360 targets a platform uptime of 99.5% per calendar month, excluding scheduled maintenance windows and force majeure events.

7.2 Scheduled Maintenance

Planned maintenance will be performed between 01:00–04:00 SAST and communicated at least 24 hours in advance where possible.

7.3 Incident Response Times

Support hours: Monday–Friday, 08:00–17:00 SAST. Emergency support for Critical incidents is available 24/7 via email.

7.4 SLA Credits

If uptime falls below 99.5% in any calendar month (excluding exclusions), Customers on paid plans may request a service credit of 10% of that month's subscription fee. Credits must be requested within 30 days and are applied to future invoices.

Bodycorp360 implements industry-standard security measures including TLS encryption in transit, encryption at rest, and access controls. Daily automated backups are performed with a 30-day retention period.

In the event of a data breach affecting your personal information, we will notify you within 72 hours of becoming aware, in accordance with POPIA.

Either party may terminate a subscription in accordance with the plan terms. Upon termination:

• Your access to the Platform will cease at the end of the paid period.
• You may export your data for up to 30 days after termination. After this period, data may be permanently deleted.
• Bodycorp360 may immediately terminate your account for material breach of these Terms without refund.

To the maximum extent permitted by South African law, Bodycorp360's aggregate liability for any claims arising under or in connection with the Platform shall not exceed the total subscription fees paid by you in the three (3) months preceding the claim.

Bodycorp360 shall not be liable for any indirect, incidental, special, or consequential damages, including loss of revenue, loss of data, or loss of business, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for fraud, gross negligence, or death or bodily injury caused by negligence.

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to mediation under the auspices of the Arbitration Foundation of South Africa (AFSA) before resorting to litigation.

The parties consent to the non-exclusive jurisdiction of the courts of South Africa.

For any queries regarding these Terms, please contact:

Bodycorp360 (Pty) Ltd
Registration: 2026/269941/07 | Tax Number: 9919384199
Email: info@bodycorp360.com
Phone: +27 71 232 5994
Website: www.bodycorp360.com